1.1 Cancellation Timeframes

Users may request to cancel their ferry booking, subject to the following timeframes:

1.2 Cancellation Process

To request a cancellation, Users must contact our customer support team through the designated channels provided on our Website or by phone. Cancellation requests will only be considered valid once confirmed by our customer support team.

1.3 Refund Processing

Refunds for eligible cancellations will be processed within 5 business days of receiving a valid cancellation request. The refund will be issued to the original payment method used during the booking process, unless otherwise agreed upon.

2.1 Schedule Changes or Cancellations

In the event of schedule changes, cancellations, or disruptions due to unforeseen circumstances such as adverse weather conditions, mechanical issues, or operational constraints, the ferry operator reserves the right to:

• Modify the departure time, route, or vessel assigned to the booking
• Offer an alternative sailing option, subject to availability
• Provide a full refund for the affected booking

2.2 Notification

If the ferry operator initiates a schedule change or cancellation, reasonable efforts will be made to notify affected Users via the contact information provided during the booking process. However, it is the User's responsibility to stay updated on any changes or cancellations by regularly checking our Website, official communication channels, or contacting our customer support team.